Order Cancellation

You may cancel your order before it has been shipped. Once your order has been dispatched, it can no longer be canceled.
If your cancellation is accepted, refunds will be issued to your original method of payment. Please allow 3–5 business days for the refund to post to your account.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-returnable items:

· Certain health and personal care items may not be eligible for return.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted (if applicable), such as:

· Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

· Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item and whether your refund is approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, typically within a few business days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, please take the following steps:

1. Check your bank account again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — there is often some processing time before a refund is posted.

If you’ve done all of the above and still have not received your refund, please contact us at service@sureziabeauty.com.

Sale Items

Only regular priced items may be refunded. Sale or discounted items are not eligible for a refund.

Exchanges

We only replace items if they are defective or damaged. If you receive a damaged or defective product, you must contact us within 72 hours of product arrival. Please email service@sureziabeauty.com with photos and your order number so we can assist.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves and then gave it to you later, we will issue a refund to the original purchaser and they will be notified of the return.

Return Shipping

To return your product, please contact us first at service@sureziabeauty.com with your order number and reason for return. We will provide return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75 USD, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.